Customer Service and Sales Representative

Welcome to the American Family - Sandy Kloos Agency, located right here in beautiful Maquoketa, Iowa! We're more than just an insurance agency; we're a dedicated team committed to serving our community with genuine care and expert advice. We believe in building lasting relationships, and that starts with you. If you have a knack for connecting with people and a desire to help them protect what matters most, you'll fit right in. You'll be on the front lines, providing exceptional service to our clients, whether they're inquiring about a policy, making a payment, or seeking guidance. This role is a fantastic opportunity to learn the insurance industry from the ground up, working alongside experienced professionals in a supportive setting. We're looking for someone with a warm personality and a willingness to grow, someone who truly enjoys making a positive impact in people's lives. Come be a part of our agency family!

Salary Range: $33,000.00 - $48,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Flexible Schedule

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

• High school diploma or equivalent.
• Previous experience in customer service or sales is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Familiarity with insurance products is beneficial but not required.
• A positive attitude and a genuine desire to help others.
• Property & Casualty license is required.

• Engage with clients in a friendly and helpful manner, answering questions about insurance policies.
• Assist with processing policy changes, payments, and claims inquiries.
• Identify opportunities to offer additional products or services that meet client needs.
• Maintain accurate client records and update information as needed.
• Contribute to a positive and supportive team environment.
• Schedule and conduct follow-up calls to ensure client satisfaction.

Join the dynamic Kloos Agency, an American Family Insurance team dedicated to helping our community thrive. We're a welcoming, energetic group passionate about providing peace of mind through exceptional insurance solutions. Come grow with us!

Apply Here