Hospitality Training

Customer Service and Hospitality Training
This is a two hour interactive workshop led by Iowa State University Extension Specialists.  They will target strategies for community tourism leaders, businesses and attractions.
 
BEST PRACTICES SHOWCASE:
* Adding value to your business through superior customer service                     
* Helping employees learn to be Ambassadors for your community     
*Catering to the desires of the modern consumer
 
WHO SHOULD ATTEND?
* Front line employees who interact with visitors                          
* Community tourism leaders                                  
* Tourism volunteers              
* Managers of retail shops, restaurants, attractions, hotels, gas stations and convenience stores